Customer service

All our staff are experienced and skilled experts in their field, ready to help you.

We offer you the optimal solution tailored to your needs and can prioritise what’s most important for you, whether that’s speedy delivery, the highest quality product or the price. We always try to offer a variety of solutions for you to choose from.

We are an authorised distributor of premium Japanese brands, so we are always able to guarantee the quality and origin of our goods.

Over the years we have built up a rich and varied stock of machine components, with a value totalling over 100 million CZK.

We constantly update and refresh our inventory, alongside our standard stock, so we are able to meet the needs and requirements of our customers.

We also have an emergency stock inventory, ready to cater to many of our customers, both for maintaining and producing machinery. We always deliver in plenty of time, helping our customers focus on their core production activities without the need to maintain their own stock – a significant cost saving for them.

You receive the goods from our warehouse within 24 hours after ordering. Our efficient logistics system ensures that your order is professionally processed, securely packed and delivered swiftly to your location at the specified time and with perfectly processed documentation.

 

Our contracted customers benefit from an emergency service, available 24 hours a day, seven days a week, 365 days a year.

For continuously operating companies this effectively minimises the risk of downtime due to a lack of spare parts.

We have large stock of linear guides and, thanks to our technological background, we are able to modify and deliver linear guides very quickly (maximum wait-time of 24 hours from ordering).

We are not just a supplier of bearings and machine components. We also offer a comprehensive range of additional services including:

 

Our Added Value Program is based on many years of experience working in partnership with our customers and helping solve their problems.

 

 

We are the first AIP partner of NSK in the Czech Republic.